About Me/CV
I’m a seasoned professional in the telecommunications industry with experience in outside plant design and engineering, project management, and sales and marketing.
I graduated from Portland State University with a Bachelors of Science in Business Management: Information Systems. My professional career began as a college hire into Verizon Communications in 2004. I had no prior exposure to telecommunications and was about to enter into a world I knew nothing about. The first six months included intensive training in outside plant engineering basics and systems classes. Training rides with the construction and splicing crews taught me a great deal about the physical infrastructure and what is all involved in bringing telephony services to residential and commercial customers. After six months, I was put in charge of six wire centers/exchanges in Oregon, responsible for all engineering activities ranging from new development design, hi-cap provisioning, and municipality road improvement projects involving plant relocations.
I was very fortunate to enter into Verizon during this time. Not only did the housing boom yielded a record number of new subdivisions and short plats, keeping Verizon busy designing work orders to accommodate the demand; it was around this time that Verizon announced its fiber-to-the-premise (FTTP) initiative to bring fiber optic capabilities directly into each home. I was given the opportunity to lead a group of engineers in becoming the first in-house team in charge of the overlay design of four central office areas in Oregon. Our success led to increased responsibility in terms of being awarded additional wire centers/exchanges for FTTP design.
Now with a strong foundation in both copper and fiber network design, I joined the engineering project team tasked with managing the engineering vendors and overseeing the FTTP overlay project for Oregon and Washington. I created engineering process road maps to aid and manage our engineering vendors. I also performed quality audits on their redline deliverables. I was given the special cross training opportunity to project manage the construction portion of the FTTP overlay program in regards to targeting the multi-dwelling unit (MDU) residential and multi-tenant unit (MTU) business space in Oregon and Washington. My success in managing this program garnered me additional responsibility in the Southeast California markets.
My two month assignment as a construction project manager provided me with the skills necessary for my next and current role in Verizon: Sales Engineer for Verizon Enhanced Communities. I took my knowledge of the FTTP network and helped the VEC sales team target MDU/MTU properties and negotiated with property owners/managers for premise access licenses (PAL). These PALs were crucial in deploying our fiber optic upgrade to the MDU/MTU space.
RESUME
QUALIFICATIONS
Results-driven professional with seven years experience in the telecommunications industry and a consistent sales attainment record with responsibilities in access design for both copper and fiber networks. Expansive knowledge of project management methodologies and sales and negotiation strategies with a focus on multi-dwelling unit (MDU) residential and multi-tenant unit (MTU) business projects. Adept in consulting and collaborating with business partners to achieve mutual agreements and optimal outcomes.
EXPERTISE
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PROFESSIONAL EXPERIENCE
| 2011 – present Frontier Communications Everett, WASupervisor, Network Engineering, West Region
Manage technical staff of 19 Facility Technicians to ensure the timely delivery of voice, video, and data products to customers across six Western states. Collaborate with multiple functional groups to manage work order fallout and network augmentations. Identify/evaluate potential candidates and retain high performing individuals and provide career guidance for team. Team with General Managers to drive broadband sales in newly opened areas.
2004 – 2011 Verizon Communications Everett, WA Sales Engineer, Verizon Enhanced Communities (VEC), 2008 – present Identify and qualify new sales opportunities and provide technical sales support for Business Development Managers to produce new FiOS revenue streams. Integral in pre-sales activities to analyze customer specifications and requirements to develop solutions and to mitigate customer rejections/roadblocks. Synergize with key stakeholders in the engineering and construction teams to ensure initiatives are delivered.
FTTP Project Manager/Network Engineer, 2007 – 2008
KEY ACHIEVEMENTS
Network Design Engineer, 2005 – 2007
KEY ACHIEVEMENTS
2000 – 2004 FedEx Ground Portland, OR Service Manager
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EDUCATION
2007 – 2010 Seattle University Seattle, WA
Masters in Business Administration
- MBA GPA: 3.7
- Marketing Intern for AtWork!
Conducted marketing research and customer segmentation studies as part of a marketing plan for AtWork!’s joint venture with USArchives into the document imaging business.
1999 – 2003 Portland State University Portland, OR
Business Administration: Management Information Systems (MIS)
- Member of Information Systems Student Association (ISSA)
- School of Business GPA: 3.6
RECOGNITION AND AFFILIATIONS
2010 – Achieved President’s Club recognition for attaining over $42,000 in annualized sales from personal referrals.
2009 – Identified as a high potential employee and a candidate for the Verizon Diversity Leadership Initiative (DLI) Program.
2009 – Successfully completed Verizon’s Diversity Degree Program.
2008 – Received the Investar Recognition Award for cross-training and managing the Oregon, Washington, and Southeast California FTTP MDU/MTU program.
2007-2008, Verizon Diversity Council, Council Member
Oversaw local activities and national initiatives to harness and cultivate an inclusive environment.
2004-2006, Ngoc Son Buddhist Youth Group Association, Group Leader
Led discussions in curriculum planning, leadership/mentoring, and fundraising activities.
© 2012 quangmle.com
Quang M. Le, MBA 