About Me/CV

I’m a seasoned professional in the telecommunications industry with experience in outside plant design and engineering, project management, and sales and marketing.

I graduated from Portland State University with a Bachelors of Science in Business Management:  Information Systems.  My professional career began as a college hire into Verizon Communications in 2004.  I had no prior exposure to telecommunications and was about to enter into a world I knew nothing about. The first six months included intensive training in outside plant engineering basics and systems classes.  Training rides with the construction and splicing crews taught me a great deal about the physical infrastructure and what is all involved in bringing telephony services to residential and commercial customers. After six months, I was put in charge of six wire centers/exchanges in Oregon, responsible for all engineering activities ranging from new development design, hi-cap provisioning, and municipality road improvement projects involving plant relocations.

I was very fortunate to enter into Verizon during this time. Not only did the housing boom yielded a record number of new subdivisions and short plats, keeping Verizon busy designing work orders to accommodate the demand; it was around this time that Verizon announced its fiber-to-the-premise (FTTP) initiative to bring fiber optic capabilities directly into each home.  I was given the opportunity to lead a group of engineers in becoming the first in-house team in charge of the overlay design of four central office areas in Oregon.  Our success led to increased responsibility in terms of being awarded additional wire centers/exchanges for FTTP design.

Now with a strong foundation in both copper and fiber network design, I joined the engineering project team tasked with managing the engineering vendors and overseeing the FTTP overlay project for Oregon and Washington.  I created engineering process road maps to aid and manage our engineering vendors.  I also performed quality audits on their redline deliverables.  I was given the special cross training opportunity to project manage the construction portion of the FTTP overlay program in regards to targeting the multi-dwelling unit (MDU) residential and multi-tenant unit (MTU) business space in Oregon and Washington.  My success in managing this program garnered me additional responsibility in the Southeast California markets.

My two month assignment as a construction project manager provided me with the skills necessary for my next and current role in Verizon:  Sales Engineer for Verizon Enhanced Communities.  I took my knowledge of the FTTP network and helped the VEC sales team target MDU/MTU properties and negotiated with property owners/managers for premise access licenses (PAL).  These PALs were crucial in deploying our fiber optic upgrade to the MDU/MTU space.



Results-driven professional with seven years experience in the telecommunications industry and a consistent sales attainment record with responsibilities in access design for both copper and fiber networks.    Expansive knowledge of project management methodologies and sales and negotiation strategies with a focus on multi-dwelling unit (MDU) residential and multi-tenant unit (MTU) business projects.  Adept in consulting and collaborating with business partners to achieve mutual agreements and optimal outcomes.


  • Fiber-to-the-Premise (FTTP, FTTX) architecture, design, implementation, and project management.
    • Copper Outside Plant engineering and design, troubleshooting, and wire center/exchange management.
    • Strong knowledge of MS Office Suite and Windows, Microstation (IDDS, AAIS), MapInfo Pro, iVAPP, BDMS
    • Transmission protocols:  POTS, B-PON, G-PON, FTTP, DS0, DS1, DS3, VDSL, VDSL2, Ethernet
    • Public speaking in technical presentations and tradeshow/product demonstrations as the subject matter expert for internal and external stakeholders.
    • Highly motivated and client-focused with excellent ability to cultivate long-term, quality relationships.


2011 – present                    Frontier Communications                                               Everett, WASupervisor, Network Engineering, West Region

Manage technical staff of 19 Facility Technicians to ensure the timely delivery of voice, video, and data products to customers across six Western states.  Collaborate with multiple functional groups to manage work order fallout and network augmentations.  Identify/evaluate potential candidates and retain high performing individuals and provide career guidance for team.  Team with General Managers to drive broadband sales in newly opened areas.

  • Consult with Network Design, Planning, and Commercial Sales teams for the first office application (FOA) implementation of Frontier’s Metro Ethernet Business product.
  • Increased productivity and eliminated backlog work by identifying resource gaps and influencing operational change in the Beaverton, Oregon office.

2004 – 2011                       Verizon Communications                                               Everett, WA

Sales Engineer, Verizon Enhanced Communities (VEC), 2008 – present

Identify and qualify new sales opportunities and provide technical sales support for Business Development Managers to produce new FiOS revenue streams. Integral in pre-sales activities to analyze customer specifications and requirements to develop solutions and to mitigate customer rejections/roadblocks. Synergize with key stakeholders in the engineering and construction teams to ensure initiatives are delivered.

  • Manage sales and engineering portfolio averaging 300 projects and totaling over 20,000 living units.
  • Research, gather, and perform network compatibility and financial feasibility analysis before licenses/contracts are signed.  Provide recommendations as to preferred method of construction to engineering team.
  • Act as a liaison for the sales team to socialize project prioritizes and align goals with other functional groups.
  • Partner with the regional MDU task force to develop and implement marketing strategies to increase sales in the MDU space.

FTTP Project Manager/Network Engineer, 2007 – 2008

  • Oversaw the engineering design team for the FTTP overlay program in Oregon and Washington.
  • Facilitated weekly project meetings with outside vendors for status reports on key deliverables.
  • Superior performance led to progressive project management responsibilities in the MDU program that included additional oversight of the Southeast California region.
  • Utilized MapInfo Pro GIS software to conduct cost analysis for future FTTP deployment.


  • Represented Verizon on the Technology Discussion Panel at the 2009 Trends Multi-Family Housing tradeshow for over 200 property management executives and employees.
  • Contributed to the premise access license sales attainment of over 120% in the MDU space.
  • Developed a methods and procedures document used for Regional Marketing’s Relationship Manager Program, which increased penetration in the small business market by 90%

Network Design Engineer, 2005 – 2007
Affiliate Network Engineer, 2004 – 2005

  • Led private- and municipality-driven projects through the collaboration and coordination of design activities with developers, contractors, individual homeowners, builders, public employees, and other Verizon business groups toward fulfillment of goals and objectives.
  • Controlled engineering and construction activities in six wire centers to stay within capital and expense budgets. Approved/denied contractor unit changes on engineering work orders.
  • Provisioned copper/fiber facilities to accommodate DSL, DS0, DS1 orders and to reduce network congestion to remote carrier systems and cell sites/communication towers.


  • Spearheaded the first national in-house FTTP engineering group in Oregon, overseeing all local engineering contract labor and ensured completion of projects within time and budget constraints across four central offices.
  • Successfully completed Verizon’s Leadership, Excellence, And Development (LEAD) Program.

2000 – 2004                         FedEx Ground Portland, OR

Service Manager

  • Facilitated communication meetings to improve the relations between FedEx Ground’s 60 independent contractors/drivers and local management.
  • Initiated the design, implementation, and maintenance of spreadsheets/databases to eliminate out-of-date paper and pencil processes, which in turn increased productivity three-fold.

2007 – 2010                      Seattle University                                            Seattle, WA
Masters in Business Administration

  • MBA GPA:  3.7
  • Marketing Intern for AtWork!

Conducted marketing research and customer segmentation studies as part of a marketing plan for AtWork!’s joint venture with USArchives into the document imaging business.

1999 – 2003                        Portland State University                                Portland, OR
Business Administration: Management Information Systems (MIS)

  • Member of Information Systems Student Association (ISSA)
  • School of Business GPA:  3.6


2010 – Achieved President’s Club recognition for attaining over $42,000 in annualized sales from personal referrals.
2009 – Identified as a high potential employee and a candidate for the Verizon Diversity Leadership Initiative (DLI) Program.
2009 – Successfully completed Verizon’s Diversity Degree Program.
2008 – Received the Investar Recognition Award for cross-training and managing the Oregon, Washington, and Southeast California FTTP MDU/MTU program.

2007-2008, Verizon Diversity Council, Council Member
Oversaw local activities and national initiatives to harness and cultivate an inclusive environment.
2004-2006, Ngoc Son Buddhist Youth Group Association, Group Leader
Led discussions in curriculum planning, leadership/mentoring, and fundraising activities.


© 2012 quangmle.com

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